Is Support Always Included?

Yes, the FreeTime system is a fully supported system, we include unlimited support to help you with additional advice or assistance – at outset and ongoing. This support is available from within the system via live chat, by email or via telephone if needed. This does not expire and is provided for the full term of the system.

We are having more than one terminal – will I need to enrol my employees on every terminal they use? 

This will depend on which type of terminals you are having.

Fingerprint – if you are having multiple fingerprint terminals then instead of enrolling on each terminal you can enroll on one terminal and use the ‘Enrollment Terminal’ facility in the software to automatically add your employees to other terminals.  The ‘Enrollment Terminal’ is the terminal used for the enrollment – which may not necessarily be the actual terminal the employee will normally use (for example, you may wish to do the enrollment process at a head office).    

To make use of this facility, when adding an employee to the software you will select a ‘Enrollment Terminal’ for each employee. When you save the new employee in the software, the employee’s name and id number will be sent to that ‘Enrollment Terminal’.After this has been done, you can enroll the employee at that ‘Enrollment Terminal’ by looking up the employee record on the terminal and adding the employees fingerprints to it.

Once the fingerprints have been enrolled on the ‘Enrollment Terminal’ they will be automatically collected to the software and sent out along with the employees name and id number to any other attendance units you have selected in the software for the employee to use. Which means they will not need to enroll at more than one terminal. So selecting the correct Enrollment Terminal (that is the one used for enrollment) is important as it will save you needing to enroll each employee multiple times.

Palm Readers – if you are having multiple Palm Readers then when you are adding the employee within the software, you will use the ‘enrol now’ feature to activate the terminal enrolment process.  This will then enable you to enrol the employee’s palms onto the enrolment terminal.  Once this is completed the employee’s details will be collected by the software and distributed to any other terminals they are authorised to use.

RFID / Proximity terminals – where you are using a fob or card to clock in or out, the Enrollment terminal will not be needed as when you add an employee to the software, the details are sent automatically to all attendance devices the employee is authorised for.

Face Terminals – where you are using more than one facial recognition device, then the employee will need to be enrolled on each terminal they are authorised to use.

What is ‘My Shift’? 

As you add new employees in the software, you will see the default shift suggested for each employee is ‘My Shift’. My Shift is a simple shift system allowing a very basic and flexible approach to shift requirements. On My Shift each employee can be allowed to clock in flexibly with no set start or end time, with optional breaks and roundings, which can be set in the shift tab of each employee. You can also set times during the day when you do not pay these workers, for instance before 6am or after 5pm. watch this video for more info

What is a reporting ‘Period’? 

For the purposes of the system, a ‘Period’ is a reporting length or duration, such as weekly or monthly. The system contains many reports that you can create, some are titled as ‘Period’ reports. These reports have the term ‘Period’ in the report name which indicates that these reports will only run for a complete period or multiples of complete periods. For example, if you run a weekly period starting on Monday then the Period reports will need to be set to run from Monday to Sunday, or a wider date range and only any full periods found within this date range will be included in the report (i.e. partial periods will be excluded).

What format types are reports available?