Terms
Terms & Conditions
Last Updated: August 2026
These Terms & Conditions apply to all products and services supplied by Allday Time Systems Ltd.
Contents
- Warranty
- Returns
- Limitation of Liability
- Biometric Equipment
- Software Products
- Equipment Configuration
- Data Processing
- Changes to these Terms
- Free Cloud Service Terms
1. Warranty
Standard Warranty
All hardware supplied by Allday Time Systems Ltd includes a 12-month Return-to-Base (RTB) warranty from the date of purchase.
The warranty covers:
✔ Parts
✔ Labour
The warranty does not cover:
✖ Printer ribbons and other consumables
✖ Normal wear and tear
✖ Removal or reinstallation costs
Warranty Exclusions
This warranty becomes void if the equipment has:
- been misused or abused
- been modified without authorisation
- been incorrectly installed
- been damaged through accident or negligence
- had serial numbers removed or altered
- been repaired by anyone other than Allday Time Systems Ltd or an authorised repair centre where such repair has caused damage.
Warranty Claims
When returning equipment:
- Proof of purchase is required.
- Goods must be securely packaged (preferably in the original packaging).
- Carriage must be prepaid.
- Equipment should be adequately insured.
- We cannot accept responsibility for loss or damage during transit.
At our discretion we will repair or replace defective equipment.
2. Returns
Equipment accepted for refund may be subject to a handling and restocking charge of up to 30%.
Returned goods should:
- be in original condition
- include all supplied accessories
- be returned in the original packaging where possible
Additional charges may apply if goods are:
- damaged
- incomplete
- unsuitable for resale
Returns must be shipped prepaid and adequately insured.
3. Limitation of Liability
Except for the warranty described above:
- Products are supplied without any additional express or implied warranties.
- Products supplied by third parties are covered only by the manufacturer’s warranty (where applicable).
To the fullest extent permitted by law:
- Allday Time Systems Ltd is not liable for indirect, incidental, consequential or special losses.
- Maximum liability shall not exceed the purchase price paid for the relevant product or service.
Nothing in these Terms excludes liability where such exclusion would be unlawful.
4. Biometric Equipment
Recommended Usage
For optimum performance we recommend:
- approximately 25 employees per biometric terminal where simultaneous clocking occurs.
Higher traffic environments may require additional terminals.
Biometric Recognition
No biometric technology is capable of successfully enrolling or recognising every individual.
Alternative authentication methods include:
- RFID cards
- Face recognition
- PIN entry
- Palm Vein
5. Software Products
Software licence purchases become non-refundable once:
- licence keys have been issued
- software has been activated
- software has been downloaded
- software has otherwise been made available
Software upgrades and maintenance renewals are also non-refundable.
6. Electro Mechanical Equipment Configuration
Unless agreed otherwise, equipment is supplied configured with:
- Weekly payroll starting Monday
- Automatic daylight saving adjustment set on
Any configuration outside the standard setup may be chargeable unless installation or commissioning has been purchased.
7. Data Processing
Where Allday Time Systems Ltd processes personal data on behalf of a customer, that processing is governed by our Data Processing Agreement (DPA).
The current DPA is available at:
https://www.alldaytime.co.uk/data-processing-agreement/
By purchasing or using our products or services, customers agree to the DPA where applicable.
8. Changes to these Terms
We may amend these Terms and our Data Processing Agreement to reflect:
- legislative changes
- regulatory requirements
- product improvements
- service changes
- operational changes
The latest versions will always be published on our website.
Continued use of our products or services constitutes acceptance of the updated Terms.
Free Cloud Software Service Terms
Free Service
The Free Cloud Time Attendance Service is provided:
- free of charge
- on an “as available” basis
- without any guarantee of continued availability
Provision of the Free Service does not create any obligation for Allday Time Systems Ltd to continue providing it indefinitely.
Service Changes
We may at any time:
- add or remove features
- introduce usage or storage limits
- migrate users to newer versions
- replace the service
- discontinue the service
Where practical we will provide reasonable notice of significant changes.
Future Charges
We reserve the right to introduce charges in the future.
Should charges be introduced:
- reasonable notice will be given
- existing users may choose whether to continue
- there is no obligation to continue to use the service
Service Availability
Although we aim to provide a reliable service, we cannot guarantee that it will be:
- continuously available
- uninterrupted
- error-free
- free from delays
We are not liable for losses resulting from:
- maintenance
- software defects
- internet outages
- third-party service failures
- withdrawal of the Free Service
Customer Data
Customer data always remains the property of the customer.
Customers are responsible for:
- maintaining backups
- exporting records when required
If an account is closed or the Free Service withdrawn, data may be deleted after reasonable notice has been provided.
Acceptable Use
Customers must not:
- use the service unlawfully
- attempt unauthorised access
- interfere with service operation
- upload malware or malicious code
- create excessive system load
- abuse the service through automation
- negatively impact other customers
Suspension or Termination
We may suspend or terminate accounts where we reasonably believe:
- these Terms have been breached
- misuse has occurred
- fraudulent activity is suspected
- security is at risk
- continued provision is no longer commercially or operationally viable
We shall not be liable for losses arising from suspension or termination.
Withdrawal of the Free Service
We may discontinue the Free Service at any time.
Where reasonably practicable we will provide at least 30 days’ notice to allow customers to export their data.
Limitation of Liability
The Free Service is provided without warranty.
To the fullest extent permitted by law, our liability arising from the Free Service is excluded or limited as permitted by applicable law.
Important Notice
The Free Cloud Service should not be relied upon as the sole repository of attendance, payroll, workforce management or statutory employment records. Customers remain responsible for maintaining appropriate backups and retaining any records required by law.