ARX Support Page 

The ARX  Biometric system offers a variety of communications options for connecting one or more terminals to your PC or network.

 Allday Time also offers 1 YEAR of free email or telephone support (with proof of purchase) to help you get started right, and convenient Software Support Contracts to insure you keep running smoothly!

Frequently asked Questions

1	How do I move the data from one PC to another?
2	What do I need to do to update my ARX system for Daylight Saving Time (DST)?
3	I forgot my password!
4	How do my employees clock in or out at the PC?
5	Can employees print their own Time Card Reports?
6	Why are transactions not visible for salaried employees?
7	If I have to uninstall ARX will I lose my data?
8	Can I use ARX Network with a WAN or VPN?
9	How do I add more than 50 employees? What other upgrades are available?
10	My pay period start date changes each pay period. What happens if I change the pay period manually to reflect the correct start date for our company needs?
11	I am having trouble installing ARX on our network
12	How do I enter Benefit Hours for an employee (Vacation, Sick, Personal, Other, Holiday, Regular)?
13	What is "Max Time on the Clock"?
14	Can I tell which Supervisor inserted or edited transactions for an employee?
15	How do I save reports to files so I can email them to another location?
16	Why is the employee message deleted after being displayed?
17	What do I set the "Overtime Level 2" for?
18	How can I tell the difference between a manual transaction and a transaction entered by an employee?
19	I am not able to delete an employee. Why does my employee have a red line through his name?
20	The arxservice task is not in process list or will not start. Clients cannot connect.
21	How do I make employeees "Inactive" in case they return to work at a later date?
22	What is the definition of "Day Change Offset"?
23	What does "User Preferences" refer to?
24	How do I delete an employee?
25	What does "Weekly OT Starts On" mean?
26	I am having trouble importing or exporting to QuickBooks
27	Windows low system resources errors when attempting various ARX functions

ARX Secure
1	How do my employees clock in or out at the PC using the ARX Secure biometrics?
2	Can my employees punch in/out using only the fingerprint device?
ARX Biometric

1.	I need help connecting my Biometric terminal to my computer or network.
2.	My firewall is blocking Biometric communications
3.	What are the system requirements for ARX Biometric?
4	Where can the terminal be connected in an RS232 configuration?
5.	Polling does not retrieve punches from the terminal.
6	Can a DHCP server assign an IP address to a networked Biometric terminal?
7.	How can I clear an administrator from a ARX Biometric terminal?
8.	Terminal does not power up when plugged in.
9.	One of my employees gets identified as a different employee when they clock.
10.	What are the Sensitivity settings in the Biometric terminal for?
11.	The terminal is beeping and repeating the message Remove Finger, but there is no finger on the fingerprint reader.

How do I move the data from one PC to another?

If you did not change the defaults during installation, your database is located at C:\Program Files\Allday time\ARX\Data.

Copy the entire contents of the Data folder to the same location on the new computer on which you plan to install ARX. During the installation, ARX will detect your data and inform you that it will be using the existing data.

What do I need to do to update my Attendance Rx system for Daylight Saving Time (DST)?

The ARX suite of products receive their time and date information from the Windows operating system of the PC or server on which the ARX software is installed. Their time will be updated automatically when Windows is updated. In order for your ARX software to correctly update for Daylight Saving Time, your computer's Windows operating system must be properly prepared for the changes.

I forgot my password!

If you are unable to access your ARX or ARX Network software due to lost or forgotten password, contact the Allday Time  Help Desk to receive instructions to bypass the stored password.

This policy is in place to prevent unauthorized personnel from resetting the password and accessing the time and attendance database where crucial and potentially sensitive information is stored.

The help desk representative will require your product serial number for verification. You may contact the Help Desk by calling 01252 544457 or by sending email to support@alldaytime.co.uk  Charges may apply for support assistance.

How do my employees clock in or out at the PC?

Employees punch in and out at the PC using the Add Employee Transaction icon.

They then enter their assigned PIN into the field labelled Enter your PIN and click either Punch or Punch and Close.

Clicking Punch leaves the Add Employee Transaction window open, allowing the next employee to punch in or out easily without having to open the software.

Clicking Punch and Close closes the window when the employee´s punch is completed.

If you need futher assistance, please contact Allday Time Support at 01252 544457 or send us an E-mail. Charges may apply for support assistance.

Can employees print their own Time Card Reports?

Only the Administrative Users of the software package can generate and print reports.

Why are transactions not visible for salaried employees?

Salaried employees are required to work a fixed number of hours every pay period, therefore the actual time of day an employee's in /out transaction occurs is not recorded.

Why are salaried employee able to clock in and out?

Salaried employees must clock out in order to update their status in the ARX IN/OUT Board feature. If you would like to use the IN/OUT Board, your salaried employees must clock in and out.

If I have to uninstall ARX will I lose my data?

In the event you uninstall ARX, your data is left intact on your system.

When you reinstall the software, it will automatically use the existing data, as long as it is still located in the same place where it was originally installed. 

If you need further help, please contact Allday Time Support at 01252 544457 or send us an E-mail. Charges may apply for technical support assistance.

Can I use ARX Network with a WAN or VPN?

Due to firewall restrictions, ARX Network cannot be used in a WAN (Wide Area Network) or VPN (Virtual Private Network) environment.

If your business has a WAN or VPN, you may wish to contact us for a suitable product for your needs

Allday Time Systems Sales department 

Tel:- 01252 544457.

sales@alldaytime.co.uk 

How do I add more than 50 employees? What other upgrades are available?

In order to add more than 50 employees to ARX or ARX Network you will need to purchase an upgrade. If you have the single-PC edition of ARX, this upgrade will also convert your software from the single-PC edition to the Network edition.

Depending on the specific upgrade purchased, your software may be expandable to accomodate up to 250 employees.

You will be given an Upgrade Code which will allow you to add additional employees.  No additional software is required.

Upgrades are also available to enable biometric capabilities.

If you are interested in adding these features, please call the Allday Time Sales department at 01252 544457 for further information about what upgrades may be available for your specific product.

Please note that upgrade sales are final and non-refundable.

My pay period start date changes each pay period. What happens if I change the pay period manually to reflect the correct start date for our company needs?

Manually  changing the start-date of your pay periods, other than the initial setup change, is not recommended by Allday Time.  Changing the start-date of each pay period compromises the data already stored in the database and may result in the loss of employee transaction information. 

Additionally, you run the risk of combining pay periods because the software can no longer calculate the end-date of the pay periods.

I am having trouble installing ARX on our network

If you are experiencing difficulties getting the ARX Network client software installations to communicate with the server software installation, please download the following troubleshooting worksheet and follow the steps outlined:

ARX Network Troubleshooting (PDF format, 90 KB)

To download, right click on the link and select Save File As (or the equivalent command in your browser).

How do I enter Benefit Hours for an employee (Vacation, Sick, Personal, Other, Holiday, Regular)?

Select the employee from the Select an Employee drop down menu.

Select the pay period (current, previous, future) by clicking on the Choose a Pay Period drop down menu.

In the Transaction portion of the screen (bottom left-hand) under the word Insert, type in a the date that applies. You may instead click on the drop down menu to display the calendar for the current month. (Note, if inserting time for a month other than the current, use the arrows on either side of the Month name at the top of the calendar to navigate to the desired month.)

After entering or selecting the correct date, select the type of punch to insert. Click on the drop down menu located below the date field and select the type of punch from the list (VAC, SIC, HOL, OTH, FMLA, REG).

In the field located below the type of punch field, enter the number of hours and minutes you wish to insert for that employee and click on the Insert button to the right of the date field.

What is "Max Time on the Clock"?

The Max Time on the Clock feature allows the clock to gain some control over missed punches.

The feature tells the software an employee has missed an OUT punch after the maximum allowed time on the clock has been exceeded.  The system will change the employees status to OUT with zero accumulated time for that punch.

It will note the missed punch on the time card and hours summary report.

An example: with a setting of 12 hours set for Max Time On Clock, an employee clocks in at 8:00am and forgets to clock out at 5:00pm.  At 8:00pm the software will assume the employee forgot to clock out and note the missed punch on the reports.

The default value for Max Time On Clock is twelve hours (12:00).
Note: To Disable Max Time On Clock consideration during calculations, set Max Time on Clock to zero hours (00:00).

Editing the Max Time on Clock setting:

1. From the main window of Attendance Rx, click the Setup icon or enter the View menu and choose Setup.
2. Change the Max Time On Clock value to the desired setting.
3. Select Save to save your changes. To quit without saving changes, select another option from the left hand navigation and select No in the Save Changes dialog box.  To restore your original settings, click Refresh in the top right hand corner and select No in the Save Changes dialog box.

Can I tell which Supervisor inserted or edited transactions for an employee?

The software identifies a manual transaction by displaying the letters INS to the left of the inserted transaction.  The software does not display which Supervisor inserted the transaction. 

However, when a supervisor inserts a transaction, he/she is given the opportunity to insert a comment. You may require they include their initials or username in the Comment box to enable you to later identify who entered the transaction.

How do I save reports to files so I can email them to another location?

From the main window of the ARX Administrator, click the Reports icon, or click on the View menu and choose Reports.

Select the type of report you wish to output.

Select the filter criteria if applicable. This includes All Employees, Individual Employee(s), or Individual Shift or Salaried Employee. 

If Individual Employee(s) is selected, select the employee(s)s name. If Individual Shift is selected, select the shift number.

If you are generating either Hours Summary or Time Card reports, select either the current, previous or one of the available archived pay periods.

Select the method by which you want the report sorted if appropriate. Methods available include First name, Last name, Badge number, Employee number or Shift.

Select the output (where you want the report to go). Choices include Print, Preview, or Export. The Export option allows the user to create a file in the following formats: PDF, XLS, TXT or HTML.

Select a location for the file to be stored, name the file and click Save. 

Select Close to return to the main window of the ARX Administrator.

Why is the employee message deleted after being displayed?

The Employee Messaging feature is intended to serve as notification of required action or information relevent for that day only. 

Such a message might be:

• Come see me.
• Happy Birthday.
• Meeting at 2:00pm today.

The message is deleted once it is displayed to prevent an old message from displaying information after it is no longer relevent.

You may choose to display messages to all employees on a continuing basis by using the Company Message feature.

What do I set the "Overtime Level 2" for?

Overtime Thresholds specify the amount of time an employee must work before overtime will begin to accumulate. The threshold amounts may be set on both a daily basis and weekly basis. Both the daily and weekly overtime thresholds may be set at two different levels to reflect company policy.

If your employees are paid overtime for working more than 40 hours in one week set Weekly Level 1 to 40 hours and Weekly Level 2 to 168 hours.  Setting the Level 2 to 168 hours disables the level 2 settings.

If your employees are eligible for premium overtime pay after a certain number of worked hours then that number should be entered into the Weekly Level 2 field.  For example, if an employee accumulates hours at the rate of time and a half (1.5) after 40 hours weekly and double time (2.0) after 52 hours.

The same applies to the Daily Level 1 and 2.  For example, an employee may be eligible for Level 1, time and a half (1.5) after 8 hours daily and Level 2, double time (2.0) after 12 hours daily.

If overtime is not accumulated on a daily basis, set both Level 1 and 2 to 24:00.  Entering 24:00 in these fields disables the setting.

Edit the Daily Overtime Threshold Values:

1. From the main window of the ARX Administrator, click the Setup icon, or enter the View menu and choose Setup.
2. Move your cursor to the Daily Overtime value.  Change this value to the desired setting for each of the two available levels.
3. Select Save to save your changes. To quit without saving changes, select another option from the left hand navigation and select No in the Save Changes dialog box. To restore your original settings, click Refresh in the top right hand corner and select No in the Save Changes dialog box.

Edit the Weekly Overtime Threshold Values:

1. From the main window of the ARX Administrator, click the Setup icon, or enter the View menu and choose Setup.
2. Move your cursor to the Weekly Overtime value.  Change this value to the desired setting for each of the two available levels.
3. Select Save to save your changes. To quit without saving changes, select another option from the left hand navigation and select No in the Save Changes dialog box. To restore your original settings, click Refresh in the top right hand corner and select No in the Save Changes dialog box.

Disable Overtime:

You can disable overtime entirely by setting the values to zero hours.

How can I tell the difference between a manual transaction and a transaction entered by an employee?

View the Punch Editing window. Each transaction submitted by an employee via clocking in or out displays the letters CLK in the first column, Punch Source.

For all manual transactions added by a supervisor or administrator, INS appears in this column.

This text does not display on the Reports. 

If you need further help, please contact Allday Time Support at 01252 544457 or send us an E-mail. Charges may apply for technical support assistance.

I am not able to delete an employee. Why does my employee have a red line through his name?

Employees will show up with a red line through their names when they have been marked for deletion but still have transactions in the current or previous pay periods.  Once there are no more transactions in the current or previous pay periods, the employees´ names will disappear.

The arxservice task is not in process list or will not start. Clients cannot connect.

Symptoms

Clients cannot connect. At the server, there is no task named arxservice running in the process list of task manager.

Solution

Several things can cause this problem.

1. Check folder sharing options. This folder should be fully accessible (no restrictions). Normally this is “C:\Program Files\Allday Time\”

2. Try to start the service manually as a Windows Administrator:

   Click Start » Settings » Control Panel » Administrative Tools » Services

   

3. If the service still does not start, another program on your system may be preventing it. This may be your firewall, anti-virus, anti-spyware, or anti-worm program(s). You may need to add arxservice.exe to the exception lists maintained by these programs, to allow arxservice to run and not be treated as an intruder. You should also add arxsvc.exe and AttendanceRx.exe to these lists.

   Refer to this article for more information about granting the software access at the firewall.

   How do I make employeees "Inactive" in case they return to work at a later date?

   This functionality is not currently supported by the ARX Software. 

   At this time, your options are to delete the employee or leave the employee in the system.

   What is the definition of "Day Change Offset"?

   By default, a normal day begins at exactly 12:00AM (midnight). However, some companies may have employees who work overnight shifts, their actual workday starting late in the day or evening and ending sometime on the next day. Day change offset can be used to move the employees´ workday change time backward or forward from midnight.

   If you do NOT have employees that work through midnight, leave this setting at the default.

   If your third shift employees begin working on Day 1 and end working on Day 2 and all hours are credited to Day 1, leave this setting at the default.

   If your third shift employees begin working on Day 1 and end working on Day 2 and all hours are credited to Day 2, set the Day Change Offset to your shift start time minus your shift start round.

   Example: If your Shift starts at 11:00 and you have a 30-minute round, you would set your Day Change Offset to 10:30pm.

   Editing Day Change Offset

   1. From the main window of the ARX Administrator, click the Setup icon or enter the View menu and choose Setup.
   2. Move your cursor to the Day Change Offset. Change this value to the desired setting.
   3. Select Save to save your changes. To quit without saving changes, select another option from the left hand navigation and select No in the Save Changes dialog box. To restore your original settings, click Refresh in the top right hand corner and select No in the Save Changes dialog box.

   What does "User Preferences" refer to?

   The User Preferences selection allows you to modify your individual preferences for Time Totals Format, Date Format, and Time of Day Format. These preferences will only apply for your supervisor or administrator login; they will not affect the way employees see their time when punching in or out.

   To Change User Preferences:

   1. From the main ARX Administrator window menu bar, select File, then Preferences.
   2. Set your preference for Time Totals Format.
   3. Select your preference for Date Format from the drop down list.
   4. Set your preference for Time of Day Format.
   5. To save your preferences, click Save. To cancel without saving your changes, click Cancel.

   How do I delete an employee?

   When an employee has been terminated and you wish to remove them from the system, log into the ARX Administrator and select Employees from the left hand menu.

   Select the employee you wish to delete and click the Delete button in the bottom right hand corner of the window.

   If you receive a message stating that the employee cannot be currently deleted, this simply means that the employee still has transactions recorded in the current or previous pay period.

   Select OK. The employee will be deleted after there are no transactions in the current or previous pay periods for that employee. In the mean time, the system will display a red line through the employee´s name until deletion.

   What does "Weekly OT Starts On" mean?

   This feature determines the day on which the employees´ hours used for calculating overtime reset to zero.  This feature allows Semi-Monthly and Monthly pay periods to calculate accurate weekly overtime even when the pay period may end in the middle of the week.

   For Weekly and Bi-Weekly pay periods this day should be the same as the day your pay period begins.  For instance, if your pay period starts every Sunday and ends every Saturday, then the day selected in that field should be Sunday. 

   I am having trouble importing or exporting to QuickBooks

   Problem

   This error will occur if you attempt to perform import/export functions with Quickbooks, and the Quickbooks software has not been installed on the same computer as the ARX database.

   Solution

   1. Install Quickbooks on the same computer with the ARX database.
      
      It must be open (on your company file) and running for both import and export functions after you install and configure the ARX interface.

   2. Make sure your list of Employee names in Quickbooks contain no punctuation.
      
      Example: Tom J. Smith must appear as Tom J Smith
      
      When ARX saves names in its database field, the period is removed. If QuickBooks is saved with the period after the middle initial, when the export occurs there is a name mismatch because Quickbooks still has the middle initial with period and ARX does not.

   3. Make sure your Quickbooks company file name contains only letters, numbers, or spaces. If it contains other punctuation or special characters, the export will fail.

   4. Using the QB program:
      Verify that QuickBooks is not blocking ARX.
      Verify the file name and location through FILE > OPEN PREVIOUS COMPANY

   Windows low system resources errors when attempting various ARX functions

   This error may be caused by a number of different problems.

   Your CPU, or central processor, may be extremely busy. This may occur due to too many running processes, or an errant process looping.

   Use the Windows Task Manager to examine the running processes in your system. Check for high CPU use (near 100%) and identify the process that may be causing it.
   
   

   Your hard disk may be full, or contains excessive number of temporary files.

   Run the Windows Disk Cleanup utility:
   Click Start » Programs » Accessories » System Tools » Disk Cleanup
   Then reboot the computer when instructed.
   
   

   If you are using the Network Edition of ARX, you will get this message on a client machine that cannot find the server.

   Make sure the server is up and running.
   Make sure the server can be pinged from the client.
   Make sure your firewall or anti-virus software is not blocking ARX.
   
   

   You may need to reinstall your ARX software.

   You want to try uninstalling and reinstalling the software you have, as this may correct errors that have crept into your system. If you are running an older version you may want to upgrade to the latest version (make sure you have the necessary install key first). Contact Allday Time Technical Support if you need assistance.
   
   

   Your database may contain errors. Your database may become corrupted due to incorrect time setting on your computer, user errors in changing pay period dates, and hardware or software errors.

   Initializing your database will help correct these problems, but will cause a loss of your existing punch data, so we recommend you print your Timecard or Hours Summary Reports for your current and previous pay periods first.
   
   When you are ready to proceed with initializing your database, follow these steps:
   
   

   • Exit ARX if it is running by right-clicking its taskbar system tray icon, and selecting Exit.
   • Right-click the system tray icon again, then click System Utilities. Login with your admin password.
   • Click the Initialize Database button. Follow the wizard directions to complete the process.
   • When the process is finished, log back in to the ARX Administrator and enter back any hours owed to your employees using the Edit Totals feature of the Punch Editor screen. You can use the Hours Summary Report you printed earlier to get the number of hours.

   
   
   

   If you require additional assistance, please call Allday Time Technical Support at 01252 544457 or send us an email. Please note, charges may apply for support.

   How do my employees clock in or out at the PC using the ARX Secure biometrics?

   Employees punch in and out at the PC using the Add Employee Transaction Icon.

   They type their PIN into the field labelled Enter your PIN and click either Punch or Punch and Close.

   Clicking Punch will leave the Add Employee Transaction window open, allowing the next employee to easily punch in or out.

   Clicking Punch and Close will close the window after the employees punch is completed.

   The system then prompts the employee to place their finger on the fingerprint reader. After validating the employee, the system accepts the punch.

   If you need further assistance, please contact Allday Time Support at 01252 544457 or send us an email. Charges may apply for technical support.

   Can my employees punch in/out using only the fingerprint device?

   ARX Secure was designed to work with a PC. Your employees must enter their PIN through the Add Employee Transaction screen, and when prompted by the software place their finger on the fingerprint device.

   I need help connecting my Biometric terminal to my computer or network.

   To assist you, we have prepared hardware connection diagrams, which illustrate how to connect your timeQplus Biometric terminal to your computer or to your network under a variety of scenarios.

   These diagrams are available in PDF (Adobe Acrobat) format. Download the document by right clicking on the document name and selecting SAVE FILE AS (or the equivalent command in your browser) from the pop up menu.

   ARX Biometric Hardware Connection Diagrams

   My firewall is blocking Biometric communications

   Microsoft Windows XP and Windows 2003 Server Users:

   Microsoft has included firewall protection on Windows XP with Service Pack 2 and on Windows 2003 Server with Service Pack 1. If you will be installing your timeQplus BIOMETRIC server on either of these two operating systems you will need to grant access on the firewall to the following applications and services after your installation is complete:

   • Attendance Rx
     Note: You will be prompted to unblock this application after the installation is complete, or you can grant access via the firewall.
   • arxsvc.exe
   • ARXTQ100N.exe
   • File and Printer Sharing

   Other Firewalls:

   Some other firewalls block ports, and authorized applications can be granted access to use specific ports. If you have this type of firewall you should open the following ports:

   • TCP — Open ports 49183 to 49188
   • UDP — Open ports 49211 to 49212

   What are the system requirements for ARX Biometric?

   ARX Biometric System Requirements

   Hardware

   • Intel Pentium II 400 MHz or higher
   • 256 MB RAM
   • 150 MB available hard disk space
   • Video: 256 SVGA (800x600 resolution) or higher
   • CD-ROM drive
     

   Operating System

   • Windows 2000 Professional, Windows XP Professional, Windows Server™ 2003
     

   Note: ARX Biometric is not supported on Windows 98SE or Windows XP Home.

   Where can the terminal be connected in an RS232 configuration?

   A Biometric terminal using the RS232 option must be directly connected to the computer from which all terminal maintenance will take place. This connection must be to a DB9 serial port or through a USB-DB9 serial adapter. If it is critical that terminal maintenance take place from multiple workstations, then a network connection option must be used.

   Polling does not retrieve punches from the terminal.

   Problem

   Polling used to work correctly, but now no longer retrieves punches from the terminal.

   Solution

   Call Allday Time Support at 01252 544457 or contact support via e-mail for an update to your software. Note, charges may apply for telephone support. Please have your proof of purchase handy

   Can a DHCP server assign an IP address to a networked Biometric terminal?

   No, it cannot. The DHCP server must reserve a static IP address for use by the Biometric terminal, which is then manually programmed into the terminal.

   How can I clear an administrator from a ARX Biometric terminal?

   1. If the Administrator on the clock is also an employee in ARX, on the timeQplus screen, move the administrator to the Unassigned column.

   2. Enter Terminal Details.

   3. Click on Advanced.

   4. Find the administrators entry (it will be labeled unknown).

   5. Delete this record.

   The administrator has now been removed from the terminal.

   Terminal does not power up when plugged in.

   The terminal does not power up automatically. Press and hold the power on button at bottom left on the keypad of the unit.

   One of my employees gets identified as a different employee when they clock.

   It is rare, but possible that some individuals may be “recognized” by the Biometric system as someone else.

   Normally, when an employee clocks in/out, he or she simply places the appropriate finger on the scanner pad. The scanner searches through the database looking for the best match to the scanned fingerprint. This is known as a One to Many comparison.

   The vast majority of the time, the system correctly identifies the individuals and they are clocked in or out. Occasionally, it cannot decide, and the employee receives the message to “Try again.” Rarely, the system declares a match to the wrong person and records a punch for the incorrect employee.

   There are four possible ways you can handle this issue:

   1. Adjust the sensitivity settings for one or both of the individuals involved. You can slightly decrease the sensitivity setting of the person trying to punch and/or slightly increase the setting of the person whose name is coming up in error. For more information about sensitivity settings, click here.

   2. Re-enroll one of the individuals using a different finger.

   3. Instead of allowing the system to search through all the fingerprint templates stored in memory looking for the best match, tell it to compare the scanned print directly against the template stored for the specific individual attempting to clock in or out.

      Instead of simply placing the enrolled finger on the scanner pad, have the employee first enter his or her assigned ID number. Ignore any request for a password and place the enrolled finger on the scanner pad. The system will access the template stored for that ID number and compare the scanned fingerprint directly against that template. If the system detects a match, the employee will be clocked in or out. This is known as a One to One comparison.

   4. Assign the employee a password, which will allow the recording of punches simply by entering the ID number and password. This will work by bypassing the need for fingerprint verification. This option will allow potential “buddy punching,” so it should be use sparingly

   What are the Sensitivity settings in the Biometric terminal for?

   “Sensitivity” in the context of the timeQplus Biometric refers to a software adjustment. This setting regulates how closely the current scanned fingerprint must match a stored fingerprint template for the scanned print to be declared “good” and the employees punch to be recorded.

   You can set a standard sensitivity level for all employees, then adjust individual employee settings as needed.

   To view or adjust your softwares sensitivity settings, click the Sensitivity option in the TQ100 menu. You will see one of the following menu settings, depending on which version of the software you have installed:

   Software version 1.x
   Sensitivity	Individual sensitivity (per user), default setting = 33
   User	Fine setting adjustment (applies to all users), default setting = 33
   Global	Coarse setting for all users, default setting = 1

   
   

   Software version 2.x
   Sensitivity	Individual sensitivity (per user), default setting = 32
   Global	Coarse setting for all users, default setting = 1

   The User setting can be helpful if you have made a number of changes youd like to undo and reset everyone at the same starting point (available in Version 1.x only). Whether you are adjusting individuals or globally, we recommend changing the settings in small increments and testing the results between each change.

   The higher the number, the closer the match has to be for the scanned print to be declared “good.”

   If the system has trouble correctly recognizing the fingerprints of some employees, you can also try the following steps:

   1. Register a different finger. Sometimes when a fingerprint on one finger is difficult for the system to read and match, another finger may work better.

   2. Stress to employees the importance of placing the same finger in the same place on the reader, both when registering the fingerprint and when attempting to clock in and out. Consistency is important.

   You may also find it helpful to keep some greaseless hand lotion near the terminal. Sometimes when employees hands are very cold or their skin is dry, their fingerprints are more difficult to read.

   If you have individuals who are frequently “recognized” by the system as someone else, or who repeatedly get asked to “try again,” click here to learn more about how to handle this issue.

   The terminal is beeping and repeating the message Remove Finger, but there is no finger on the fingerprint reader.

   Problem

   The terminal continually beeps and displays the message Remove Finger, but there is no finger on the fingerprint reader.

   Cause

   The fingerprint sensor optical overlay (a transparent film) is partially lifted off or positioned crooked on the fingerprint glass area.

   How to fix

   Reposition the optical overlay film on the fingerprint reader glass area, or replace with a new overlay, positioned properly.